Since 1955, business complexity, as measured by the number of requirements companies have to satisfy, has risen steadily. To address each new requirement, companies tend to set up a dedicated function and then create systems to coordinate it with other functions. This explains why organizational complicatedness, meaning the number of procedures, vertical layers, interface structures, coordination bodies, and decision approvals, has seen an even sharper increase.
EC's Smart Simplicity experts explain how organizational context drives behaviors that impact performance. See the implications.Discover more insights
Explore EC’s simplicity enablement tools: the Smart Simplicity Concept, the Complicatedness Survey, and the Smart Simplicity Academy.Explore our solutions
See how a major hotel chain improved profitability, share price, and customer satisfaction with Smart Simplicity.Read more about our impact