A Game-Changing Approach

One way to succeed in the competitive, dynamic telecommunications market is to completely change the game—not just play it better. That means tailoring services and product offerings to individual client interactions.  
 
It also requires operators to seek out new ways to grow and innovate, and to understand the network structure of tomorrow.

The Growth Agenda

The digital services arena is heavily contested. How can you decide which opportunities will create the most value in the long term?

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Mobile Data Usage and the True Drivers of Customer Satisfaction

An EC study of key telco players worldwide revealed insights about usage and customer satisfaction that challenge conventional wisdom.

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Competition in the Mobile Handset Industry

EC’s analysis of five parameters—market concentration, entry barriers, consumer choice, prices, and performance improvements—reveals that the mobile handset value chain is increasingly competitive.

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Telecommunications